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#Callcenter industry drivers#

The country call center industry steadily expands as much as 30% a year, compared to 10-15% per year in India.Ĭriteria for Being Top Call Center Country in the World It is worth noting that the Philippines overtook India as the top call center in the world in terms of expansion and revenues. Below is the TSGI 2020 Top 10 Digital Nations : Throughout the years, the Philippines has consistently been considered one of the best countries to outsource, according to Tholons. That is the reason why corporations prefer us over any other country. Plus, we also provide high-quality services. We are considered leaders in the industry. In essence, procuring our services does not only help with nurturing your business. It also promotes countryside development, producing 280,000 jobs in 23 provinces. Not only that, the industry helped to create 4.08 million indirect jobs.

Philippine-based BPO helps in generating 1.3 million direct jobs.

Additionally, the industry expected growth is 9% annually for the next five years.

Industry experts predict that by 2022, Filipino BPO services will cover 15% of the outsourcing market.

Filipino agents are worth all the penny because customers in the US find them easy to understand.

US-based businesses say that outsourcing to the Philippines reduces capital costs.

That is why the BPO sector is a significant contributor to the economy. These include businesses from Australia, New Zealand, United States, and more.

Hundreds of companies have been outsourcing in the country for years.

So the Filipino’s ability to work with foreign clientele is a natural thing. The country is once a colony of the West.

One of the reasons the Philippines is the top business’s go-to call center hub is affinity.

Because of the low cost of living in the country, businesses can save 60% to 80% of operational costs. To expound on this, let us discuss what sets the country apart from other BPO nations: And it has been a consistent key player in bringing in billions of peso of total revenue in the country. It has attracted many investors, both locally and globally. The country takes pride in how Business Process Outsourcing shaped the economy. Why the Philippines a Top Call Center Destination? These, however, are all just the tip of the iceberg.

#Callcenter industry drivers#

One of its key drivers is none other than the Philippines. It’s a billion-dollar market composed of many countries. These are, usually, customer relations, customer service, and human resource outsourcing. It consists of different BPO entities that provide different kinds of services. In the BPO industry, there is what we call the Business Processes Outsourcing Market.

Outsourcing services like call centers have made everything smoother and faster. Now, they do not even need to get up to do it. And as proof, you’re reading this with the same understanding and need for it.ĭecades ago, people had to fall in line to make simple transactions. It covers almost every industry from finance, technology, and even manufacturing.

Outsourcing redefined how “businesses” should work. This is probably news to you, but the Philippines is considered as one of the top call center hub in the world.

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